FREQUENTLY ASKED QUESTIONS

How do I return an order to supplylinkusa.com?

We are sure you will be satisfied with your purchase. However, if an item proves to be defective within 30 days of the original purchase, our policy is to replace the product at no cost. The item & packaging must have been kept in new condition in all aspects other than the defect.\

To return an unopened item within 30 days of purchase, there will be a restocking fee of 15% and the customer will be responsible for paying the return shipping costs. The packaging must be in original condition & the item must be over-boxed (placed inside of a shipping box) before shipping it back. We do not accept any returns after 30 days of purchase.

If you mistakenly ordered the wrong item and would like to exchange it within 30 days of purchase, but the box/cartridge has already been opened, the restocking fee is 50% and the customer would be responsible for the return shipping costs.

If you mistakenly ordered the wrong item and would like to exchange it for the correct product and the box/cartridge is still sealed with the manufacturers seal in place, customers will only be responsible for all shipping charges associated with the replacement and no restocking fee will be charged.

To return a product, email, or contact us for a return authorization number. Any products returned without an authorization number will not be accepted.

 

Is there any way to track my recent order?

We will send an automated email confirming your order which will contain your order number, tracking number, and other purchase information. If you need tracking info on an order and can't seem to find the confirmation email, simply email a tracking info request to us with your order number and 'tracking info' in the subject line.

 

How can I make a change to my order or add more items to it?

Once you've submitted your order, it's important for you to know that in-stock items are generally processed for shipment within 24 hours. If the purchase is made on a Saturday or Sunday, your order will be processed the next business day. Contact our customer service department by email or phone to request a change in your order. If the order has not been processed, we'll gladly make adjustments to ensure your order is processed as you intended!

 

What is your backorder policy for items that are out of stock?

In the event an item is temporarily out of stock when you place your order, we will check with our distributor and then contact you with an estimated ship date if it cannot ship immediately. Note that we keep many items on order, unless you instruct us otherwise or unless the manufacturer informs us the item is not available.

 

Can I place my order by email, phone, or fax?

If you do not wish to use our secure server, you can always place your order by phone (801-294-0080), fax (1-801-299-9538), or by email.

 

When will my credit card be billed?

Your credit card will first be checked for proper authorization with your issuing bank, and then it will be charged. This happens when you complete your order.

 

Will I be charged sales tax on my order?

We only charge sales tax on orders shipped to Utah addresses.

 

What do I do if I forgot my username or password?

If you forgot your username, please give us a call (801-294-0080) and we can look up your username. If you have forgotten your password, there is a link on the my account page to reset your password. Simply fill out the form and your new temporary password will be emailed to you. If you now have a different email address than you previously used to shop on our site, please create a new account using your most current and accurate information.

What is your policy for returned checks, insufficient funds, and declined credit cards?

Checks returned for insufficient funds may be charged up to a $100.00 service fee, depending on the amount of the original order and associated bank fees. If your credit card is declined, we will notify you immediately.

 

How can I order a product that I cannot find on your website?

You can send us an email or call our customer service department to see if an item is available for us to ship to you. No item is too far out of the question for us to try and source for your office needs.

 

Do you ship to other countries outside of the USA?

Unfortunately, we do not ship outside of the contiguous 48 states at this time.

 

Can I use my own shipping account number for my orders?

Supplylinkusa.com has a working relationship with FedEx and will only ship on our account. We offer competitive rates on all expedited methods of shipping (3 day select and quicker). If you or your company would like to have an order expedited, please do so by either placing the order via e-mail or by calling 801-294-0080.

 

What is a CCV number and why do you require it for purchase?

CCV stands for Card Code Verification. The CCV number is a three or four-digit number on your credit card, in addition to your account number. This number was created to help protect you (and other merchants) from credit card fraud. Essentially someone must have actual possession of your credit card to make a purchase online/over the phone. We require the CCV number on the credit card so that someone with just a credit card number is unable to use it. This number is not stored on-line or retained by supplylinkusa.com. The CCV is found on each of the following cards in these places:

Visa and Mastercard: The CCV is a three-digit number on the back of your card. The full credit card number is reprinted in the signature box, and at the end of the number is the CCV.

American Express: The CCV is a four-digit number on the front of the card above the credit card number on either the right or left side of your American Express card.

 

Price Matching

You can be confident that every item you wish to buy from supplylinkusa.com is covered by our Price Match Guarantee. Price to be matched must be verifiable on the internet or through printed advertisement, and in-stock for immediate shipment by an authorized stocking dealer. The competitor's advertisement must be current, with price adjustments limited to one price match per item. Make sure you are comparing exact like scenarios - does the dealer offer FREE UPS Ground shipping on orders over $50 and tracking services on every order? Comparisons do not include seconds, blemished, or used items - only first quality merchandise. No \"going out of business\", \"liquidation sales\" or similar instances priced below dealer cost. No auctions, affiliate coupons, \"first-time customer\" promotional offers, paid or unpaid membership clubs, unauthorized dealers, individuals, or stores not located within the United States. Our Price Match Guarantee proves we're serious about giving you the best prices all of the time.

 

How to order online

To order an item online with supplylinkusa.com; go to the item's page and select the item that you wish to order, then click the \"Add To Cart\" button. You will be taken to the Shopping Cart where you can verify what you have selected. When you have added all of the items that you wish to purchase to your cart, click the \"Proceed To Check Out\" button on the cart page. You will then be asked to re-enter your billing and shipping information, enhancing our secure checkout process, when you have completed this, click the \"Review and Confirm Your Order\" button. On the final page, click the \"Place Your Order Now\" button. You will receive an automated confirmation email that contains the details of your order.

If you have further questions that are not answered here, please email us, or call 801-294-0080.

Thank you for choosing supplylinkusa.com!!

 

Payment methods

Supplylinkusa.com accepts Visa, MasterCard, American Express, Discover, or on account billing with approved credit.

 

Ordering by mail or fax

You may order online from this web site, or you can always place your order by phone 801-294-0080, by fax 801-299-9538 or by mail to: Supply Link, LLC 576 West 800 South Bountiful, UT 84010

Thank you for shopping at supplylinkusa.com!!

 

EXPRESS SHIPPING

Express Shipping options must be placed before 3 pm MST and are processed during business days only (Monday through Friday)(3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, Next Day Air A.M., Saturday Delivery, Same Day Critical *VERY EXPENSIVE*). Remember this will speed up shipping time only, and does not include processing time. Please call our toll free Customer Service number (801-294-0080) if you have a question to the availability of the item you are ordering and when it will be shipped out.

 

International Orders

Supply Link will not take international orders.

 

Hawaii & Alaska

We do not ship to Hawaii and Alaska.

 

Delivery Times

The above time for delivery is listed as a guideline only. Actual delivery times may vary based on the item. Allow at least 1-3 business days for your order to be processed and shipped out, regardless of the shipping option you choose. Standard ground orders in rare cases may take up to 2-5 business days to process. We do our best to get your order to you as fast as possible but can not guarantee delivery times affected by uncontrollable occurrences such as the weather. The customer is responsible for all express shipping charges. Note: FedEx will not deliver to P.O. Boxes, but will deliver on Saturdays. The customer is responsible for any extra charges associated with a Saturday delivery.

 

Tracking Request

Now that your order has been received, we are advancing the processing of your order, including packing and depositing your shipment with our shipping carrier. During the course of these activities, you will receive an email containing an automated confirmation of your order, just as you have placed. Note that we do not ship on weekends and tracking information will be available to our customers as soon as it is available to us.

 

Our Commitment to Your Privacy

Supplylinkusa.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. We do not share your information with any affiliates.

We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online or by phone, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone.

When you place an order or make a purchase from supplylinkusa.com, your personal information is used to process your order, send you an e-mail to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences if you subscribe.

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience with supplylinkusa.com, please let us know by calling us toll-free at 801-294-0080 or by sending us an email. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a \"do not contact\" file to ensure we honor your request. It may take up to 10 days to process your e-mail request, and 4-6 weeks to process your postal mail request, during which period you may continue to receive communications from supplylinkusa.com.

If you have any questions about our Privacy Statement, please contact us.

 

Safe Shopping Guarantee

We guarantee that every order you make on our website is safe. We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you're using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information. Your shopping experience is safe with us.

We guarantee that your credit card information will be safe when you place an order at supplylinkusa.com. Our Safe Shopping Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account if those charges result from a transaction at supplylinkusa.com. You are always protected when you shop at our site.

Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With the Safe Shopping Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

 

State and Federal Government Procurement

Supplylinkusa.com is pleased to serve Local, State, and Federal governmental units across our nation.

Please mail, fax, or email requisition and order requests, c/o the contact information set forth below. We gladly ship to APO and FPO addresses via USPS.

 

Large to Medium Size Businesses

Companies of all sizes and specialties rely on supplylinkusa.com to provide you with all your imaging needs, please submit your purchase order, please fax your requisition request, together with a brief email identifying your purchase needs, using the below form:

 

How can I contact Supply Link?

Please feel free to contact us toll-free at 801-294-0080 where one of our associates would be more than happy to assist you.

 

Credit Application

Supply Link 576 West 800 South Bountiful, UT 84010

801-294-0080  Fax 801-299-9538 

 

Returns/Exchanges/Product Defects

 

We are sure you will be satisfied with your purchase & we will do our best to serve you!!

If however, an item proves to be defective within 30 days of purchase, our policy is to replace the product at no cost and free duplicate to original shipping priority of the new item. The item & packaging must have been kept in new condition in all aspects other than the defect.

To return an unopened item within 30 days of purchase, there will be a restocking fee of 30%. To return an unopened product after 30 days of purchase, the restocking fee will be 50%. The packaging must be in original condition & must be wrapped up before returning it.

If you mistakenly ordered the wrong item and would like to exchange it within 30 days of purchase, but the box/cartridge has already been opened, the restocking fee on that is 50% as open box returns are a total loss.

If you mistakenly ordered the wrong item and would like to exchange it for the correct product and the box/cartridge is still sealed with the manufactures seal in place, customers will only be responsible for all shipping charges associated with the replacement and no restocking fee will be charged. To return a product please email or call us for a return authorization number. Any products returned without an authorization number will not be accepted.

 

Phone, Fax & Mailing Address

Local Phone: 1-801-294-0080 Fax: 1-801-299-9538 Supply Link, LLC 576 West 800 South Bountiful, UT 84010

 

What are your hours of operation?

Supply Link is open M-F between the hours of 9:00 am and 5:00 pm MST.

Our main goal with supplylinkusa.com is to provide a simple and easy to use website where our customers can buy any and all office supplies and equipment needed. We strive to provide friendly customer service and quality products at discounted prices. We believe we have a better way of doing business and we appreciate the opportunity to do business with you.